FAQs

FAQs – Frequently Asked Questions

 
Is all your work guaranteed?
We provide a two year guarantee (that will actually be honoured) as standard on all equipment supplied and installed by us.

Do you have the necessary insurance to carry out installations at my home?
Our company is fully insured for every eventuality. For your peace of mind, we have cover of £2 million public liability. This is more than adequate, and typically higher than most competitors within our industry.

You advertise FREE ESTIMATES on your website, is this for all your work?
We provide a free on site estimate service for new aerial installations. Including system upgrades such as new television points etc. We are happy to provide free estimates for diagnostic work or the installation of any satellite system, this requires a site survey.

How do I go about arranging an appointment?
You can contact us either by email, by using our online contact form, or alternatively, call us direct on +44 (0) 1908 632 082. Our office is open Monday to Saturday.

Can I arrange an appointment for a time that suits me?
Of course, we will endeavour to arrange a time that fits around your needs. However please factor in that all our bookings are done so on a prebooked time allocation basis. We are unable to offer an exact time of when one of our qualified engineers will be able to attend your property due to many factors, including traffic, complications on other installations etc. However, we can typically narrow down your booking to a 1 hour window (for example, 9am – 10am), and we will always keep you informed should there be any issues.

I would like to know the exact cost before making a booking?
We will always give you impartial advice on suitable systems for your home viewing experience. However, due to many factors beyond our control, such as local signal levels, local buildings/trees, the property type and installation configuration, we are unable to provide an exact cost over the telephone. Our advisors will be able to provide you with a guide to the pricing structure prior to making an appointment for an installation engineer. For new aerial installations, we can provide a free on site no obligation quotation.

Do you price match?
No. We feel that we offer a service second to none. Having successfully operated in the industry for over 10 years we have realised that often extremely cheap quotes either never materialise, signify poor workmanship or come with a lack of long-term guarantee. If however you present us with a competitors quotation from a reputable company (that is considerably cheaper than ours), and in writing prior to any works being carried out then we will do our best to revise our estimate.

Are there any hidden costs?
Our engineer will provide you with a written quotation detailing the recommended works to be carried out, and the total price including all charges. You will only pay for works we have carried out, as agreed and instructed to do so by yourself.

How do I pay for your services?
Payment is strictly on completion of any works carried out. We accept all major credit/debit cards, cash or cheque.

What if I have a problem after installation?
Highly unlikely! But if you do have a problem after installation, please do not hesitate to contact our office on +44 (0) 1908 632 082 and we will arrange for one of our engineers to re-visit your property and determine the cause of the problem with a view to rectifying immediately and completely free of charge. We offer a full 2 year parts and labour warranty.

What areas do you cover?
We cover a wide range of areas throughout the south east of England. See our full list of areas covered for more information.

Are you R.D.I registered?
Yes. Our main engineer is RDI approved. See his RDI Approved Member status here. We also use RDI approved subcontractors for larger jobs.

Still have a question?

Ask us a question below and will endeavour to respond to you as soon as possible. We would like this to be used as an open discussion forum for help and general advice for all our customers and friends alike.

Are you V.A.T registered??

Yes, prices will be quoted with the V.A.T rate clearly stated.

4 thoughts on “FAQs”

    1. Hi Terry,

      Yes, we have wireless mobile card readers that are taken to every job so customers can pay by all major debit and credit cards.

    1. Hi Hilarie,

      Yes we are a VAT registered company. We will quote you the price plus VAT so you are clear what you are paying before we carry out the job.

      Thanks

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